Reading the
literature really got me thinking about what we can do to best understand our target group, families
with children. As the literature states, it’s very easy to think that you
understand the needs and problems these people might have in the environment of
a museum, but since none of us have children, and since we haven’t been
children for some time, that might be an incorrect assumption. One has to
forget ones prejudice about the problem, so that ones own idea has as little
influence as possible on the answers of the interview.
We also
have to take into consideration that what the client (the museum) demand might
conflict with what the users want. They might have constrains that come in
direct conflict with what the users, or they might think that the design has to
look a certain way in order to match the rest of the museums brand. As the main
event in a museum is the exhibitions, it’s also reasonable to presume that the
client might have opinions about how much the design can interfere with those. How
will we prioritize in these cases? In which parts of our design should we let
the users needs be more important than the clients, and vice versa, in order to
maximize the success
metrics? And what are our success metrics?
In order to
be successful in our designing and in deciding what “being successful” means in our case, I think we really need
to be constantly aware of whom we are designing for. It’s important to really
have a deep understanding of the target group. Since we can’t conduct
interviews and ask them about their opinions in every step of the process,
creating personas that we can revisit might be a good substitute. I think it
will make it easier to empathize
and understand the user. These personas should all fall into the target group,
but be as diverse as that condition allows.
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